Shipping Policy
Order Processing Time
- All orders are processed within 2–3 business days after being placed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Delivery Time
- Standard Shipping: Once shipped, your order will be delivered within 12 to 15 days.
- Delivery time may vary depending on your location, customs clearance, weather conditions, or courier delays.
Tracking Information
- After your order is shipped, you will receive a tracking number via email or WhatsApp.
- Tracking updates may take up to 24 hours to appear on the courier’s website.
Incorrect Address & Delivery Issues
- If the customer provides an incorrect shipping address, we are not responsible for delays or failed deliveries.
- We are not liable for delays caused by customs, weather disruptions, or courier-related issues.
Damaged or Lost Packages
- If your package arrives damaged, please contact us within 24 hours with photo or video evidence.
- We will open a claim with the courier and may offer a replacement or refund after verification.
- In case the package is lost in transit, we will provide a replacement or refund after the investigation is completed.
Contact Information
If you have any questions about shipping, feel free to contact us:
- Email: contact@saintmichaelclothing.com.co